I love the ladies at Snoooz Mattress! Talk about low-pressure and super helpful, I never once felt "sold to". In fact, I was a little worried about going to a mattress store vs. buying online due to the stories I've heard of being pressured, but instead, I received an education and felt really cared for. The mattresses Sharon sells are so carefully chosen for quality, sustainability, and earth consciousness, which made me want to support them even more! We ended up getting a Diamond Mattress, which is made locally, with amazing materials and my husband and I both agree it's the best investment we ever made. I recommend this store without reservation!
Snoozzz was the third organic mattress store I went to in search of a new mattress. I should have come to Snoozzz first! They have a large selection that included items in my price range, which the other stores didn't have. Sharon, the owner, is both very nice and very knowledgable about the products she sells. I asked her what the mattress I was looking at was made of, as I did not want one made of wool. She listed all of the various materials in the mattress without having to look it up for me.
Sharon gave fabulous service both to me and to the customers I watched her help before me. I ended up with a mattress, pillow, mattress protector, and sheet set, all within my budget. The items were delivered right on time. Thank you so much Sharon!
Santa Clarita, CA
I have experienced one of a few true WOW moment with Sharon!!! She really means it to give customer 100% satisfaction. She would take the merchandise, which might not be in re-sale condition, back on her own cost if customer is not 100% satisfied. I'm still speechless when I think of what she did to give me a wonderful customer experience. Her service is truly above and beyond!!
I would definitely come back and shop more ;))
Agoura Hills, CA
I bought an organic mattress here along with frame and headboard. The headboard had to fit under a floral design on my wall. To make sure, the owner and her husband came to my house and did their own measurements. When installed, it fit perfectly! I've never experienced such fabulous customer service from start to finish, and I love my bed!
Newbury Park, CA
Talk about easy shopping! I needed a "Bunky" board for the bottom of my son's upper bunk bed and the first few places I called had ridiculous prices! When I phoned Snoozzz, she gave me a great price right away (no haggling... and about half of what the others were quoting me) and she allowed me to pay for it over the phone with my card and said she'd call when it came in. About a week later she phoned and she asked what car I drove and when I told her a Prius she said, oh you're in TO so I can bring it by. So they delivered it to my doorstep! This is the kind of customer service I'd normally only find in small towns! I would definitely go here again for my mattress needs! She even sent a beautiful thank you card by post. Love them!
Thousand Oaks, CA
I had been looking at Tempurpedic type mattresses, but just could not get over the smell. On an impulse, I pulled into Snoozzz Mattress. I walked out 1 hour later having bought 2 queen sized organic mattresses, with adjustable bedframe and headboards. Sharon was very knowledgeable and passionate about her product and also very patient as I rolled from bed to bed, narrowing my best fit down. I have had my latex / wool / cotton mattresses for 3 months now and I am very pleased with the purchase. The beds are comfortable and I really like the wall hugging adjustable bed frame.
We were without any beds (I was planning to sleep on the sofa), as the mattresses were being made back East and Sharon loaned us two twin size beds for 3 weeks, until our new beds came in. That was such a kind gesture and really made us feel like valued customers. I also appreciated the hand written thank you note that she sent upon completion of the sale. Truly customer focused.